Refund policy
At Veyzo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the return or refund process as simple as possible.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, accessories, and documentation, where applicable.
- You provide your order number or proof of purchase.
- The product is not listed under our non-returnable items.
Certain products may have additional return conditions, which will be mentioned on the product page.
2. How to Request a Return
To request a return, contact us at veyzoshopping2207@gmail.com with your order number, the product you wish to return, and the reason for the return. For damaged or defective products, please include clear photographs or videos showing the issue.
Our team will review your request and provide return instructions if it is approved. Please do not send products back without receiving confirmation from our support team.
3. Refund Process & Timing
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 working days. The amount will generally be credited to your original payment method. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Shipping charges, where applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or wrongly delivered product.
4. Exchanges
We offer exchanges for eligible products, subject to availability. If the requested replacement is unavailable, you may be offered a refund or another suitable resolution.
To request an exchange, contact us at veyzoshopping2207@gmail.com within 7 days of receiving your order.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us at veyzoshopping2207@gmail.com within 7days of delivery.
Please provide your order number and clear photos or videos of the product and packaging. After verification, we may offer a replacement, exchange, repair, refund, or another appropriate resolution at no additional cost to you, as applicable.
6. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Products marked as final sale or non-returnable.
- Personalized or customized products.
- Products that cannot be returned for hygiene or safety reasons once opened or used.
- Gift cards, where applicable.
- Any other products specifically identified as non-returnable on their product page.
7. Return Shipping Costs
For returns due to a change of mind, incorrect size/choice, or other customer preference, the return shipping cost will generally be the customer's responsibility unless otherwise stated.
If the product is damaged, defective, incorrect, or incorrectly delivered, Veyzo will cover the applicable return shipping costs or provide an appropriate resolution.
8. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team:
Email: veyzoshopping2207@gmail.com
Customer Support: 10AM to 5PM
We appreciate your trust in Veyzo and will always do our best to resolve eligible return and refund requests fairly and promptly.